Mission and Vision

MARQUEES DIRECT

Marquee Hire
Mission and Vision

The Ascot company, Marquee Hire, was founded by Justin Sole in 1999. Justin and his family of entrepreneurs continue to run the company from its Ascot, Berkshire, headquarters. It is Justin who is commended for the company’s great vision and service to the community.

Justin is a totally hands-on boss and continues to support his staff at every level of the business in order to provide all its customers with an excellent service.
Marquee Hire is now the UK’s most prestigious, successful and trusted quality marquee service provider.

MISSION

To provide the best in cutting edge event hire and support, while sustaining long-term growth and superb customer satisfaction. We will promote quality, safety and service at all levels while continuing to enhance our brand to become the best in the event hire field in the country.

OUR PURPOSE

To research and understand the current industries needs better, so we can not just meet our customers requirements but excel.

To Introduce new and exciting products including special lighting effects, new interior linings, stunning themes, custom design printing, as well as alternative and unique PVC options.

To provide show marquees, so our customers and potential clients can view our services including our new unique product launches.

To continue providing the best quality marquees at the best value.

To expand our supplier relationships so we can offer our customers more customised event enhancements.

To continue to improve our office and working environment internally and externally for the benefit of our staff and visitors.

To continue to attract the best and most professional and qualified staff in the business believing this is the is the foundation for a good working relationship with our customers.

To increase our customer base, client referrals and form a special relationship with our returning customers.

We aim to be the best marquee company from the perspective of our customers, our staff, our suppliers, our partner companies and our competitors. We aim to lead the field and be followed by our example.

We aim to continue ensuring our customers have the most amazing and memorable event!

VISION

To become the leader in the marquee and event hire industry by focusing on customer care, our employees, growth, efficiency and technology.

OUR VALUES

Service
We expect all our staff to be kind, courteous and professional at all times. Aside of listening to our clients and their requirements we go beyond listening by providing solutions that will work better for their event than those that may not ensure event success. We strive to ensure each and every customer is not just satisfied but is so thrilled they will return to Marquee Hire again and again. In other words, we love taking care of our customers.

Quality
Our marquees conform to all the necessary British and European Safety Standards. The manufacturer of our standard marquees is a member of the Performance Textiles Association, formerly known as MUTA, and certified ISO 9001 by Lloyds Register Quality Assurance (LRQA). Marquee Hire is also a member of MUTA. Please read our section on Health and Safety.

Value
We help our customers make smart decisions when planning an event. We work with our customers to build a hiring model that is custom built, affordable, does not undervalue their expectations, but will ensure complete satisfaction so they receive exceptional value. We are happy to match any competitor’s quotes for the same service and product.

Trust
It is important to us that our customers feel then can trust our business, our staff and our products, and to have faith that we will supply them with the best that Marquee Hire has to offer.

Integrity
We hold ourselves consistently to the highest ethical standards and look for the same qualities in our personnel and expect them to demonstrate sound moral, dependable and ethical principles at work in order to build strong interpersonal relationships with each other.

 

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