FAQ Payments And Hiring

MARQUEES DIRECT

FAQ Payments & Hiring

Why do I have to pay a deposit?
No binding contract will exist until you have accepted our quotation in writing and paid a min 25% deposit and we have issued you with a written acknowledgment of your acceptance.

We ask for a deposit as a way of receiving full commitment to hire the marquee. As we only hold limited stock, if a customer decides not to go ahead with their marquee hire, we may be unable to re-book that stock for that duration.

Deposits are non-refundable.

Can I make last minute changes to my marquee?
Alterations to accessory requirements can be made no later than 48 hours in advance and are subject to availability. Marquee alterations are flexible and are based on our terms and conditions. Should the Hirer wish to cancel any items from within the contract then our cancellation policy applies. Please see our Terms and conditions for further details.

When will you set-up and take down my marquee?

For an event being held over the weekend: Typically, we erect marquees on the Wednesday, Thursday or Friday before an event; and we dismantle them on the following Monday, Tuesday or Wednesday. If you have a special requirement, please let us know. Additional charges may apply if you require your marquee to be erected on a Saturday or Sunday. Typically, 15% of the hire charge will be applied for a Saturday set-up/takedown, 20% for a Sunday set-up/takedown and 25% of the hire charge will be applied for a bank holiday set-up/takedown.

For an event being held during a weekday: Typically, we would set-up the marquee a day before your event and takedown a day after your event, unless otherwise stated in advance of booking by the Hirer.

When must I make my final payment?

Final payment must be paid in cleared funds seven working days before the marquee set-up date.

Alternatively, you may phone the office and pay over the phone by credit card. If you wish to pay via cash this must be by prior arrangement only.

Bookings made within 14 days of the event must be paid in full. Bookings made between 14 and 30 days before the event, are required to pay a 50% deposit.

Our setup terms have changed to the following:

For an event being held over the weekend: Typically, we erect marquees on the Wednesday, Thursday or Friday before an event; and we dismantle them on the following Monday, Tuesday or Wednesday. If you have a special requirement, please let us know. Additional charges may apply if you require your marquee to be erected on a Saturday or Sunday. Typically, 15% of the hire charge will be applied for a Saturday set-up/takedown, 20% for a Sunday set-up/takedown and 25% of the hire charge will be applied for a bank holiday set-up/takedown.

For an event being held during a weekday: Typically, we would set-up the marquee a day before your event and takedown a day after your event, unless otherwise stated in advance of booking by the Hirer.

How long is your marquee hire period?
Our marquee hire period is for 1-2 days. Typically if hiring a marquee over the weekend we will erect your marquee on the Thursday or Friday before the weekend and take down on the Monday or Tuesday. If you require your marquee to be hired over a longer period of time we have a very reasonable extended hire price charge, which will be accurately calculated within your original quote.

What is the damage waiver charge for and is it refundable if nothing is damaged?
The damage waiver is to cover you for any damages or wear and tear of the equipment hired. Every event has some wear and tear even if minimal therefore the charge remains.

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