FAQ Service And Support

MARQUEES DIRECT

FAQ Service and Support

Why choose Marquee Hire?

Before choosing a marquee company and a marquee, there are many things that need to be carefully considered. Marquee Hire is always looking to improve its service in order to meet customers’ needs and to stand out from other marquee hire companies.

Below and following are some questions to consider before hiring a marquee. They are broken down into different, important categories.

Does the Marquee Company provide a good service?
Marquees Direct aim is to provide the best service and value possible. We have friendly staff, we are reliable, we have integrity and we will always do our best to help our customers.

Does the Marquee company offer a phone support system and an emergency contact number?
Our offices are staffed from 9 am until 5:30 pm Monday to Thursday and Friday 9 am until 5 pm and our answer machine has 2 (two) out-of-hours emergency phone numbers. Unlike other Marquee companies we answer our telephones and return voice messages.

If I rent a marquee am I getting good value?
Marquees Direct aims to be the best value marquee hire company in the country. We are continuously comparing our prices to other marquee companies and we can always match or beat any quotes using comparable quality equipment.

Does your marquee company pride itself with integrity? Will they honour their work?
Marquees Direct owner, Justin Sole, has great integrity and makes sure the company is congruent. He appreciates that clients trust Marquees Direct as a company and insists that we honour this trust by providing the best possible service.

Does Marquees Direct have call-out service support if there is a problem?
There are two emergency phone numbers and always someone available to respond to your call to resolve any problems that may arise.

Does Marquees Direct have high standards
Marquees Direct prides itself on its exceptional high standards and competitive prices. Our equipment is regularly cleaned, refurbished and replaced unlike other marquee companies.

Is Marquees Direct well-staffed or am I relying on just a couple of people to fulfil my order?
Marquees Direct has plenty of permanent staff and contractors who are employed by us throughout the year. We have highly experienced staff 24 X 7 and always aim to keep slightly more staff on hand than is required to fulfil contracts.

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